Frequently Asked Questions

Find answers to common questions

Umedmart

UMED Mart is an online and physical marketplace that promotes products made by Self-Help Groups (SHGs) under the UMED / NRLM initiative.
All products are produced, processed, or packed by SHGs and producer groups, mainly involving rural women entrepreneurs.
Orders can be placed through the UMED Mart website/app or at designated UMED Mart outlets.
Yes. Eligible SHGs and producer groups can register through the UMED/NRLM channel as per guidelines.
Every purchase directly supports SHG members by creating sustainable livelihoods and strengthening rural enterprises. MSRLM does not collect any fees or commission on sales of products.

Umed Abhiyan and MSRLM

MSRLM (Maharashtra State Rural Livelihoods Mission) is a Government of Maharashtra initiative, under National Rural Livelihoods Mission, aimed at improving livelihoods of rural poor, especially women, through SHGs and federations.
UMED is a brand initiative of the Maharashtra State Rural Livelihoods Mission (MSRLM) that promotes products made by Self-Help Groups (SHGs).
The objective is to develop sustainable livelihood opportunities for rural poor through self-help groups by providing support in production, marketing, and skill development; thereby focusing on women empowerment, enterprise development and poverty alleviation. 
UMED offers food products, handicrafts, home essentials, personal care items, and other products produced by SHGs.
UMED products are available at UMED Mart outlets, exhibitions, fairs, and online platform - www.umedmart.com  supported by MSRLM as well as Amazon, ONDC, Meesho and Flipkart.
It provides income generation, skill development, leadership opportunities, and financial independence to rural women SHG members by offering a continuous sales pipeline for their products.
SHGs can approach their Block Mission Office (BMMU) or District Mission Office (DMMU) for registration and guidance.
Queries can be directed to the nearest MSRLM office or the official UMED support channels.

MAHALAXMI SARAS

Mahalaxmi Saras is a brand initiative that promotes products made by Self-Help Groups (SHGs) under the Maharashtra State Rural Livelihoods Mission (MSRLM), aiming to empower rural women and support sustainable livelihoods.
The brand offers a range of products such as food items, spices, jaggery, cashews, incense sticks, handicrafts, and household essentials produced by SHGs.
All products are produced, processed, and packaged by registered SHGs and producer groups affiliated with MSRLM.
Yes. Products follow hygiene and quality standards, with some items certified for purity, natural ingredients, and safety.
Products are available at UMED Mart outlets, local exhibitions, fairs, and online platforms associated with the MSRLM initiative.
Purchases directly benefit SHG members by generating income, creating employment opportunities, and promoting women empowerment in rural areas.
Yes. Eligible SHGs and producer groups can apply through their Block Mission Office (BMMU) or District Mission Office (DMMU) for registration.
Yes. Many products are made using natural ingredients and traditional processes with minimal environmental impact.
You can contact your nearest MSRLM office, UMED Mart outlet, or official customer support channels for any inquiries.
You can check your order status by entering your order ID on the “Track Order” page or by logging into your account.
Delivery timelines depend on your location and the product ordered. Typically our delivery is done on 2-3 days for local order and 5-7 days for ourstation orders 
Once your order is shipped, you will receive a notification via SMS/email with tracking details.
“Order Processing” means your order is being prepared, packed, or dispatched from our facility.
“Out for Delivery” indicates that your order has reached the local delivery center and will be delivered the same day.
If your order is delayed beyond the expected delivery date, please contact customer support with your order ID.
Address changes are allowed only before the order is shipped. Please contact customer support immediately.
Please contact our customer support within 24 hours so we can investigate with the delivery partner.
Yes. You will receive regular updates via SMS/email at each stage of your order.
You can reach our customer support team via phone, email, or the help section on our website/app.
You can request a refund by contacting customer support through the app/website or by email/phone with your order ID and reason for refund.
You are eligible for a refund if the product is damaged, defective, incorrect, or if the order was cancelled before shipment as per UMED Mart’s refund policy.
Delivery coverage depends on serviceable locations. Delivery availability will be shown during checkout.
UMED Mart accepts online payments such as UPI, debit/credit cards, net banking, and other approved digital payment methods.
Refund requests are usually processed within a specific number of business days after approval (check current policy for exact timeframe).
Refunds are issued to the original payment method used for purchase (e.g., UPI, card, net banking) unless otherwise specified.
If you paid COD and are eligible for a refund, the amount will be transferred to your bank account or another approved method as per policy.
You will receive notifications via SMS/email/app alerts about the progress of your refund.
Provide your order ID, contact details, reason for refund, and, if applicable, photos of the damaged or defective product.
Yes, orders can be cancelled before shipment and you will receive a refund as per UMED Mart’s cancellation and refund policy.
Contact UMED Mart customer support through the help section, email, or phone for assistance with your refund.
Refund deductions (if any) are applied as per UMED Mart’s refund policy and will be communicated to you during processing.
Yes. Home delivery is available for products ordered through UMED Mart’s online platform (website/app). During checkout, you can enter your delivery address to see if home delivery is available in your area. Delivery options and timelines may vary based on your location and the products ordered.
UmedMart is an e-commerce platform that brings authentic products made by rural women SHGs directly to customers.
All products are made by women Self-Help Groups (SHGs) supported by MSRLM – UMED.
Yes, most UmedMart products are handmade or locally produced using traditional methods.
Yes, products go through quality checks and standardization before being listed and shipped.
Yes, applicable food products comply with FSSAI guidelines and safety standards.
Natural and handmade products may have slight variations, which is a sign of authenticity.
Yes, product prices are inclusive of applicable GST, and GST invoices are provided.
UmedMart products are handmade, ethically sourced, and directly support rural livelihoods.
Simply select a product, add it to the cart, and complete checkout using available payment options.
UmedMart accepts secure online payments including UPI, cards, and net banking.
Yes, all payments are processed through secure and trusted payment gateways.
Delivery timelines may vary by product and location, typically ranging from 5 to 7 days.
Products are sourced from rural SHGs and shipped after aggregation and quality checks.
Yes, UmedMart delivers to most locations across India.
Selected products are available for international shipping; availability may vary by country.
Order tracking details are shared once the product is dispatched.
You can contact customer support to request a return or replacement as per policy.
Returns and refunds are processed as per product category and applicable guidelines.
Yes, UmedMart supports bulk, corporate, and gifting orders on request.
Every purchase directly contributes to income generation and empowerment of rural women entrepreneurs.